When massive floods hit Northland on a July evening in 2020, Vero’s claims team were on the ground by 8am Saturday, two days before other insurers reacted. Assessors and project managers had started work by Sunday morning, and all claims were seen within 36 hours of being lodged.
But it’s not just big the big weather events that sees Vero spring into action like this. ‘We’re on it’ conveys a sense of the attitude, spirit and willingness of Vero’s claims team to treat every claim as a matter of urgency, irrespective of the scale of loss or damage.